ONLINE PRIVACY POLICY

and COOKIE DISCLOSURE STATEMENT

Lyon Living respects your privacy.

Lyon Management Group, Inc., doing business as Lyon Living, understands that your privacy is important.  We want you to know what personal information we collect about you  online.  In this Online Privacy Policy and Cookie Disclosure Statement, “we” and “our” refer to Lyon Living.  “You” refers to you, an individual.  

Information we collect from you online.

We operate many websites.  When you visit any of our websites, our web servers will collect the name of the domain you used to access the Internet, as well as your computer’s Internet Protocol (IP) address, information about your device identifier, and your general location based on your IP address.  We also will collect information about the pages of our websites that you visit, the time and date of your visit, the time you spend on those pages, the website you came from and visit next, and other diagnostic data.  We collect this information through the use of analytics cookies.  We use this information to evaluate the performance of our websites, to evaluate our marketing campaigns, and to audit our websites for security purposes.    

Our websites also offer several ways in which you can voluntarily provide personally identifiable information to us.  For instance, we collect the information you provide to us when you submit it to us through our “Resident Portal” or our “Investor Portal,” when you complete forms available through our “Contact Community” feature, or when you answer surveys.  This information may include your first and last name, home or other physical address, e-mail address, telephone number, and other information that allows us to identify you and contact you for the purpose of providing the products and services you have requested from us.  We may also use this information to market our products and services to you.

Our websites use Cookies. 

Cookies are files with a small amount of data (text files) which may include an anonymous unique identifier.  When you visit our websites, our server asks your browser to store cookies on your device in order to remember information about you, such as your language preferences or login information.  Those cookies are set by us and are called first-party cookies. 

We also use third-party cookies, which are cookies from a domain other than our domain.  These cookies are set for our advertising and marketing efforts.  Third-party cookies are used for cross-site tracking, retargeting and ad serving. 

Some browsers (Apple’s Safari, Mozilla’s Firefox and Brave) block third-party cookies by default.  Microsoft’s Edge and Google’s Chrome browsers offer tools for users to refuse or limit cookies. 

Our websites use the following types of cookies: 

·       Strictly Necessary Cookies.  These are cookies that are required for the operation of our websites and for you to be able to complete services you request.  They include, for example, cookies that enable you to log into secure areas of our websites.

·       Functional Cookies.  Functional cookies hep to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, play videos, and other third-party features.

·       Analytics Cookies.  Analytics cookies are used to understand how visitors interact with our websites.  These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, conversions, etc.  Our websites use Google Analytics to help us evaluate the performance of our website and to give us information about how online visitors use and interact with our website.  Google Analytics collects online identifiers, the time of visit, pages visited, time spent on each page, referring site details, IP addresses and device identifiers to track and monitor the use of our websites.  Google Analytics shares this data with other Google services.  Google may use the collected data to contextualize and personalize the ads of its own advertising network.  You can opt-out of having your data from being collected and used by Google Analytics by installing the Google Analytics opt-out browser add-on (compatible with Chrome, Safari, Firefox and Microsoft Edge).  The Google Analytics opt-out browser add-on is available at https://tools.google.com/dlpage/gaoptout.  To learn more about how Google uses information from sites or apps that use its service, please see Google’s Privacy Policy, which is accessible here:  https://policies.google.com/privacy

·       Performance Cookies.  Performance cookies are used to understand and analyze the key performance indices of the website which help in delivering a better user experience. 

·       Advertisement and Social Media Cookies.  Our websites use advertisement and social media cookies (or “plugins”) to share website content and user activity on our website with advertising networks and with social media platforms (e.g., Facebook, Instagram, LinkedIn and Twitter).  These cookies track visitors across websites and collect information to provide customized and relevant advertisements.    

If you don’t want cookies, you can adjust your browser settings.

Some browsers (such as Apple’s Safari and Mozilla’s Firefox) automatically block third-party cookies.  Google Chrome allows third-party cookies by default, although it has announced it will block those cookies in 2022.  Most web browsers let you choose whether to accept cookies. Most also let you delete cookies already set. The choices available, and the mechanism used, will vary from browser to browser. Such browser settings are typically found in the “options”, “tools” or “preferences” menu. You may also consult the browser’s “help” menu.

We may share the information we collect from you online. 

In some circumstances, it is necessary for us to share information we collect from you with third parties for our business purposes and for other reasons as permitted by law.  The categories of third persons with whom we share your information are: 

·       Disclosure to Communities. Some of the most important features of our websites require us to share your personal information with the Community in which you reside.  For instance, when you provide personal information through the Site as part of a “New Resident Login” account, or through the “Resident Portal” or similar form, we will share your personal information with the Community where you are a resident. By entering your personal information in this context and clicking the “SUBMIT” or similar button, you are directing us to share your personal information in this manner. Your Community may use your information to contact you.  Please be advised that we do not monitor or control Communities’ use or disclosure of your personal information.

·       Disclosure to Service Providers.  We work with third parties who provide services that may include, but are not necessarily limited to, website hosting, data analysis, email services, and other services of an administrative or technical nature.   In addition, we work with third parties who improve, maintain and repair the properties in the Communities, and who provide other services, such as security.  We reserve the right to share personal information with such third parties for the purpose of providing such services to us.

·       Disclosure to Third Parties.  We share information about your use of our website and information we gather from you online with Google and social media platforms so they can contextualize and personalize the ads of its own advertising network

·       Other Disclosures. We reserve the right to disclose personal information to third parties as permitted and required by law.   

You can correct information we gather about you online.   

If you entered information through our “Resident Portal,” “Investor Portal” or “Contact Community” features and later need to correct that information, please contact us at marketing@lyonliving.com. Please note that if we cannot associate the information to you, we may not be able to correct it.   

Our websites do not respond to “Do Not Track” signals. 

Do Not Track (“DNT”) is a web browser setting that requests that a web application disable its tracking of an individual user. When you choose to turn on the DNT setting in your browser, your browser sends a special signal to websites, analytics companies, ad networks, plug in providers, and other web services you encounter while browsing to stop tracking your activity. Various third parties are developing or have developed signals or other mechanisms for the expression of consumer choice regarding the collection of information about an individual consumer’s online activities over time and across third-party websites or online services (e.g., browser do not track signals), but there is no universally-agreed upon standard for what a company should do when it detects a DNT signal. Currently, we do not monitor or take any action with respect to these signals or other mechanisms.  

Third parties may collect personal information about you when you visit our websites. 

When you visit our websites, third parties can collect personal information about your online activities over time and across different websites.  This is because our websites use Google Analytics which shares  data with other Google services.  Google may use the collected data to contextualize and personalize the ads of its own advertising network.  You can opt-out of having your data from being collected and used by Google Analytics by installing the Google Analytics opt-out browser add-on (compatible with Chrome, Safari, Firefox and Microsoft Edge).  The Google Analytics opt-out browser add-on is available at https://tools.google.com/dlpage/gaoptout.  To learn more about how Google uses information from sites or apps that use its service, please see Google’s Privacy Policy, which is accessible here:  https://policies.google.com/privacy

Our websites also contain Social Media plugins for Facebook, Instagram, LinkedIn, and Twitter.  These buttons work by using code from the social media companies that allows you to connect to them, and allows them to collect information about your activity while you are on our website, including your Internet Protocol address, the pages you visit, the device and browser you are using, and more.  The social media companies can use the collected data to contextualize and personalize ads they serve to you when you visit their sites.  You can review the privacy policies of these social media companies to learn more about the data they collect, and how to manage or control the collection of data in your account settings. 

Facebook:     

https://www.facebook.com/policy.php

Instagram:     

https://help.instagram.com/519522125107875

LinkedIn:        

https://www.linkedin.com/legal/privacy-policy 

Twitter:          

https://twitter.com/en/privacy 

 

Linking to other websites from our websites.

Our websites contain links to websites that are controlled by third parties and provide access to third-party information and services.  These links are provided to you as a convenience, and we are not responsible for the content, action or performance of any linked website.  Please be aware that other websites have their own privacy policies, and their data gathering practices may be different from ours.  We are not responsible for the information collected by other websites if you link to them from our website.  We cannot guarantee how those sites use cookies or whether they place cookies on your computer that may identify you.  You should carefully review the privacy policies of each website you visit to understand how it collects and uses information. 

Security of your personal information.

We have security measures in place to protect against the loss, misuse, and alteration of website visitor information which is under our control. Unfortunately, no security system, or system of transmitting data over the Internet, can be guaranteed to be 100% secure. As a result of the foregoing, while we strive to protect your personal information, we cannot guarantee the security of our servers, the means by which information is transmitted between your computer and our servers, or any information provided to us or to any third party through or in connection with our websites, and you provide all such information at your own risk.  Please do not provide us with sensitive information (such as your Social Security Number) via e-mail.

Advertisements.

We do not currently use any outside advertising company (“Advertiser”) to serve advertisements on our websites.  However, we reserve the right to use an Advertiser to serve such advertisements in the future.  If so, please be advised that such Advertisers may place cookies in your browser’s cookie file, which would enable such Advertisers to record which ads your browser has seen, and which website pages you may have been viewing when the ads were delivered.  The information gathered by these cookies would be viewable only by the Advertiser(s), and not by us. 

What if this Online Privacy Policy changes?

You always will be able to determine when this Online Privacy Policy was last updated by checking the “Effective Date” below.  We reserve the right to make changes to this Online Privacy Policy from time to time.  If we materially change our Online Privacy Policy, we will post the new Online Privacy Policy on this page.   

Additional information for residents of California and Nevada.

If you are a resident of California, please see our California Privacy Policy below. 

If you are a resident of Nevada, you have the right to request that we do not sell personal information that we have collected about you online.  We do not sell your personal information.       

Contact for more information.

If you have questions or concerns about our privacy policies and practices, you may contact us via email at marketing@lyonliving.com

Effective Date: 

August 12, 2021.

 

 

 

PRIVACY POLICY - California

Lyon Living respects your privacy.

Lyon Management Group, Inc., doing business as Lyon Living, understands that your privacy is important.  If you are a resident of California, you have additional rights regarding the personal information we collect about you.  This Privacy Policy explains those rights and how to exercise them.  In this Privacy Policy, “we” and “our” refer to Lyon Living.  “You” refers to you, an individual California resident. 

Your privacy rights.

Right to know about personal information collected, disclosed or sold. 

You have the right to request that we disclose what personal information we have collected, used, disclosed and sold about you.  (Please note:  Lyon Living does not sell your personal information.)  The following table lists the categories of personal information (“PI”) that we may have collected about you in the last 12 months and other important information.  Where we disclose information about you with third parties (such as analytics providers, social media platforms or advertising networks), we do so only after we have obtained your affirmative  consent to disclose your information to those third parties. 

 

Categories of PI collected in the last 12 months

Categories of sources from which we collect PI

Business or commercial purpose for collecting PI

PI disclosed for a business purpose?

Categories of third parties to whom we disclose PI for a business purpose

Identifiers, such as name, address, Internet Protocol (IP) address, unique personal identifier, e-mail address, telephone number(s),  signature, driver’s license number, social security or tax ID number. 

You.

·   To provide you with the products and services you have requested.

·   To comply with legal requirements.

·   To market our products and services to you.

·   To detect fraud and security incidents and analyze activity on our websites.

Yes.

Service providers with whom we have contracts to provide services to us and our properties in the Communities. In addition, when you provide personal information through our website as part of the “New Resident Login” account process, or through the “Resident Portal” or similar form, we will share your personal information with the Community where you are a resident.    

Identifiers, such as Internet Protocol (IP) address, unique personal identifier; general geolocation data; activity on our website.

You

·   To analyze activity on our website, improve website performance, and advertise to you.

Yes.

Analytics providers

Advertisers

Social media networks

Financial information, such as your credit or debit card number, bank account number, or information about your assets.

You.

·   To provide you with the products and services you have requested.

·   To comply with legal requirements.

Yes.

Service providers

Commercial information, such as records of personal property, products or services purchased or considered.

You.

·   To provide you with the products and services you have requested.

·   To analyze the activity on our websites.

·   To market our products and services to you.

Yes.

Analytics providers

Service providers 

Advertisers

 

Internet or other electronic network activity, such as your interaction with our website and, if applicable, your interactions with your account(s).

You.

·   To provide you with the products and services you have requested.

·   To analyze the activity on our websites.

·   To market our products and services to you.

·   To detect fraud and security incidents.

·   To improve our website.

Yes.

Analytics providers

Service providers

Advertisers

 

Geolocation data. 

You.

To analyze traffic on our websites, and to evaluate and improve the effectiveness of our marketing campaigns.

Yes.

Analytics providers

Service providers

Advertisers

 

Audio, electronic and visual information, such as voice recordings when you leave a voice message for us, or your photograph if you visit a location with security cameras.

You.

·   To provide you with the products and services you have requested.

 

Yes.

Service providers

Education information.

You.

Third parties, such as credit bureaus.

·   To provide you with the products and services you have requested.

Yes.

Service providers

Professional or employment-related data. 

You.

Third parties, such as credit bureaus.

·   To provide you with the products and services you have requested.

·   To market our products and services to you.

Yes.

Service providers

Inferences drawn from any of the information that we collect about you to create a profile about you and your preferences.

You.

Third parties, such as credit bureaus.

·   To provide you with the products and services you have requested.

·   To market our products and services to you.

Yes.

Analytics providers

Service providers

Advertisers

 

If you have visited our corporate offices:  Medical information (such as your attestation regarding COVID-19 vaccination status and responses to health questions).  

You.

To mitigate the risk of the transmission of the COVID-19 virus to our personnel and guests.

Yes.

Service providers  

In the event of positive case of COVID-19 being detected or reported on our premises, we will share this information to appropriate national, state and local public health authorities

 

In addition, Lyon Living reserves the right to disclose personal information to third parties as permitted by law and as required by law.  

Right to request deletion of personal information. 

You have the right to request that we delete personal information that we have collected from you. 

Instructions for submitting a request to know or a request to delete personal information.

You may submit a request to know or a request to delete by calling toll free 888-245-6143 or by submitting a request to us at marketing@lyonliving.com.

Before we can grant your request to know or delete personal information, we are required to verify your identity.  Our verification process depends on whether you maintain a password-protected account with us, and what type of request you are making.

If you maintain a password-protected account with us:

•  We will verify your identity through our existing authentication practices for your account.  We also will require you to re-authenticate yourself before we will disclose or delete your personal information.  If we suspect fraudulent or malicious activity on or from your password-protected account, we may use additional procedures to verify your identity.

 

If you do not maintain a password-protected account with us: 

•  If you submit a request to know categories personal information that we have collected about you, we will match at least two pieces of personal information provided by you with personal information maintained by us, which we have determined are reliable for the purpose of verifying your identity.  In some instances, there is no reasonable method by which we can verify the identity of the consumer to the degree required.  This is the case, for example, if you visit our website but do not log into your account.  In that circumstance, we collect your IP address and may also collect a unique identifier for your device, but we do not associate this information with any named actual person or account.   

•    If you submit a request to know specific pieces of personal information that we have collected about you, we will match at least three pieces of personal information provided by you with personal information maintained by us, together with a signed declaration under penalty of perjury from you stating that you are the individual whose personal information is the subject of the request. 

•  If you submit a request to delete personal information, the manner in which we will verify your identity will depend on the sensitivity of the personal information and the risk of harm to the individual by its unauthorized deletion.  If the personal information is not sensitive, we will match at least two pieces of personal information provided by you with personal information maintained by us, which we have determined are reliable.  If the personal information is sensitive, we will match at least three pieces of personal information provided by you with personal information maintained by us, together with a signed declaration under penalty of perjury that you are the consumer whose personal information is the subject of the request. 

You may designate an authorized agent to submit a request on your behalf.  You have the right to authorize another person to submit a request to know your personal information or to delete your personal information.  To have another person submit a request on your behalf, you or they may call us at 888-245-6143 (toll free), or by submitting a request to us at marketing@lyonliving.com.  You will need to provide us with written permission authorizing the other person to submit a request to know or delete on your behalf.  We will give you instructions on how to send the written authorization to us.  We will still verify your identity and will verify that you have given your authority to the other person. 

 

Right to opt out of the sale of your personal information. 

Where a business sells your personal information, you have the right to opt-out of the sale of that information.  Please note:  Lyon Living has not sold and does not sell your personal information. 

            We do not sell the personal information of minors under 16 years of age. 

Right to non-discrimination for the exercise of a consumer’s privacy rights.   

You have the right not to receive discriminatory treatment from us because you have exercised your privacy rights.  This means that you have the right not to be denied goods or services, or charged different prices, just because you have exercised your privacy rights. 

Contact for more information.

If you have questions or concerns about our privacy policies and practices, you may contact us at 888-245-6143 (toll free), or by submitting a request to us at marketing@lyonliving.com.. 

Last Updated: 

August 12, 2021.

 

 

 

 

 

 

Pacific Pointe Apartments

2459 Corte Merlango
San Clemente, CA 92673

HOURS

Tours by Appointment Only

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